Help Center

FAQ

General

Is that real hemp?

Can I smoke your products? Is THC included?

Can I look at the products somewhere before I buy them?

Why are some products sold out quickly?

Why can the colors or the shape of the products deviate from the picture in the web shop?

Are the backpacks and bags waterproof?

Where can I contact Hempalaya for problems, suggestions, concerns?

What do I do if my product is broken?

How long does the delivery of my order take?

Do I have a right of return or exchange?

How do I redeem a voucher?

Are your products Fair Trade?

How should I care for my products?

I forgot my password. What now?

Payments

How can I pay?

Payment by credit card

Payment by PayPal

Payment by bank transfer