Help Center

Please contact us as soon as possible and let us check if there is any warranty or warranty claim. Mostly, the damage can be repaired easily

If you have chosen Paypal or credit card as the method of payment, and have placed and paid for your order before 11 am, the product is usually packed and ready for dispatch the same day. Unfortunately, despite the close cooperation, we are dependent on the speed of our shipping logistics specialist DPD for the duration of the delivery. However, you can expect that your order will reach you in Austria within five working days, in the rest of Europe within 8 days.

Yes. Under EU law, we are obliged to repair or replace purchased goods, to reduce their price or to refund the purchase price if they prove to be defective or do not look or work as stated in the description.

You get the full purchase price refunded. For any reason - even if you've just changed your mind.

Of course, everything has to happen within 14 days. The "reflection period" ends 14 days after the date of receipt of the goods.If the cooling off time does not fall on a working day, the deadline is extended until the following working day.You must inform us in writing that you would like to cancel the purchase not just to send back the goods.

You can contact us via our return form or email or fax us and then return the goods. It's best to attach a written statement to the package.

After the message to us you must return the unused goods within 14 days.

We hope you understand that we DO NOT take your return WITHOUT FAILURE. So you have to pay for shipping to us. The reimbursed costs will include all shipping costs that you have paid for the purchase of the goods. However, we have to charge delivery charges if you have requested a non-standard delivery (express shipping).

After we have received the goods from you, you will get your money back within 14 days.

Unfortunately our products do not have the "fair trade" seal because it is simply too expensive to have our small edition certified. Conversely, this does not mean that we produce unfairly. Our producers get a fair pay that is even above average.

In order to enjoy your product for a long time, the right care is important.

Your backpack / bag is a natural product that will continue to develop its charm in the course of its life - as, for example, a pair of jeans changes, hemp will change as natural fiber in the course of use in shape and color. This is a natural wear process. Thrusting threads and holes can be easily sewn by hand and stuffed.

In order to protect the fabric and the color fastness of the handcrafted fabrics we recommend to use a rain cover in humid weather and to not expose your product to extreme sources of light or heat (including sunlight) as well as to protect from wetness and friction.

For indoor and outdoor soiling, we recommend washing the bag with hand-warm water and a little detergent or a mild soap by hand. For heavy soiling please use a brush with soft bristles and carefully brush the dirt out of the fabric. Avoid rubbing and rubbing to avoid damaging the fiber unnecessarily. Let your bag dry in the air, repeat the process if necessary. Dry cleaning is not recommended, nor is drying in the dryer.